COVID-19 FAQs

We are committed to putting the health and safety of our customers and employees first amid this unprecedented time. Below is a list of frequently asked questions from our customers and some of the measures we have implemented in response to the COVID-19 pandemic as we maintain the best shopping experience for you.

When will I get my order?
With the recent surge in orders and our fulfillment center teammates are working day and night to make sure your order goes out as fast as possible. As always, we’ll email you with delivery or tracking information, so you’ll know exactly when to expect your order.

Why do some items have quantity restrictions?
Due to high demand, you may see that certain items will have a limit as to how many you can order at a time. This helps make sure that as many of our customers as possible have access to these limited availability items. You may see this as a “max quantity” in your cart.

When will you get more inventory of toilet paper, paper towels, and disinfectant wipes?
Items like wipes, disinfectants, paper goods, and hand sanitizer are in high demand and have been immediately selling out as soon as we re-stock. Our team is working tirelessly with new and existing suppliers to replenish the products you need as quickly as possible. The manufacturers of these products are seeing unprecedented demand and are receiving product requests from all retailers, in addition toLagos Groceries. Please check back with us frequently, as we continue to update the inventory in our systems throughout the day.

How do you keep your fulfillment center clean?
We have increased the hours and amount of full-time staff whose sole responsibility is sanitization. All common areas of our fulfillment centers are cleaned with commercial-grade disinfectants. We also are providing cleaning supplies, disinfectants, hand sanitizer and easily-accessible hand-washing stations to our staff so they can maintain personal hygiene and clean work areas before, during and at the end of shifts. There is ongoing training in regards to updated best practices from the Centers for Disease Control and Prevention (CDC), National Institutes of Health (NIH) and state and local public health offices, including personal hygiene, workspace sanitation, and social distancing.

Do I need to take any steps when receiving a package from Lagos Groceries?
Public health experts’ knowledge of the COVID-19 novel coronavirus is increasing everyday. The ability of COVID-19 to live on surfaces and remain an active communicable virus is a developing area of knowledge in the public health community, but public health experts estimate that the virus can live on cardboard for 24 hours or more, and non-porous surfaces for 72 hours or more. Public health experts advise that you wash your hands thoroughly after receiving and unpacking packages, and that any surfaces and packaging within the shipment be sanitized with soap and water and/or disinfecting wipes or other cleaning agents to reduce the risk of transmission.

What are you doing if an employee in your fulfillment center becomes sick or is diagnosed with COVID-19?
Employees and other individuals working in our fulfillment centers who appear to have symptoms commonly associated with COVID-19 will immediately be separated from others and sent home with pay. Our response will depend on a number of factors, including but not limited to the affected individual’s role at Boxed, where he or she works in our fulfillment center, with whom he or she works, the information that we learn concerning the individual’s suspected or confirmed condition, as well as his or her work schedule over the prior 14-days. Our Crisis Response Team meets daily and continues to develop our action plan in the event of a suspected or confirmed case of COVID-19.